Keyless Access System Symptom Troubleshooting - The doors will not unlock or lock with the keyless remote, but will unlock or lock with the door outer handles
The doors will not unlock or lock with the keyless remote, but will unlock or lock with the door outer handles
1.
Door lock actuator operation check 1:

Door lock actuator operation check 1
?1.
Put out all the keyless remotes from inside the vehicle, and close all doors and tailgate.

?2.
Press each LOCK and UNLOCK buttons of the keyless remote, at least ten times.

Do the door lock actuators work normally?

     
YES
     
     
     
Intermittent failure, the system is OK at this time. Check for loose or poor connections.?
     
NO
     
     
     
Go to step 2.
2.
Keyless access system check 1:

Keyless access system check 1
?1.
Open the driver's door.

Does the key-in reminder sound?

     
YES
     
     
     
     
NO
     
     
     
Go to step 3.
3.
Keyless access system check 2:

Keyless access system check 2
?1.
Turn the vehicle to the ON mode.

Does the system change to ON mode?

     
YES
     
     
     
Go to step 5.
     
NO
     
     
     
Go to step 4.
4.
Keyless access system check 3:

Keyless access system check 3
?1.
With driver's power window open and all of the doors closed, turn the vehicle to the OFF (LOCK) mode.

?2.
Put out all the keyless remotes from inside the vehicle. Hold them outside the open driver's window, at least 20 cm (8.0 in) away from the vehicle.

?3.
Press the engine start/stop switch. The MID should request the keyless remote to touch the engine start/stop switch. The LED on the engine start/stop switch will flash for up to 30 seconds.

?4.
Touch the engine start/stop switch with the keyless remote. The buttons on the keyless remote should be facing you.

Does the system change to ON mode?

     
YES
     
     
     
     
NO
     
     
     
5.
PCU and keyless access DTC check:

PCU and keyless access DTC check
?1.
Check for PCU and keyless access control unit DTCs with the HDS.
DTC Description
DTC
   

DTC Description
DTC
   

Are any DTCs indicated?

     
YES
     
     
     
Go to indicated DTC troubleshooting.?
     
NO
     
     
     
Go to step 6.
6.
Determine possible failure area (keyless remote, others):

Determine possible failure area (keyless remote, others)
?1.
Do the keyless access remote check using the all keyless remotes.

Are the all keyless remotes OK?

     
YES
     
     
     
Go to step 7.
     
NO
     
     
     
7.
Door lock actuator operation check 2:

Door lock actuator operation check 2
?1.
Turn the vehicle to the OFF (LOCK) mode, and close all doors.

?2.
Lock and unlock the doors with the driver's door touch sensors, and lock and unlock the doors with the front passenger's door touch sensors.

Do the door lock actuators work normally?

     
YES
     
     
     
Do the input test for the body control module, and do all power, ground, and communication input tests. If the body control module input tests prove OK, replace the body control module.?
     
NO
     
     
     
Check the B-CAN system DTCs. If not, check the door lock system.?