Real Time AWD System Symptom Troubleshooting Index
Symptom
Probable Cause
Remedy
Rear differential overheats
Fluid level too low
Incorrect fluid type
Rear differential leaks fluid
Fluid level too high
Clogged breather hose
Worn or damaged oil seal
Damaged sealing washer
Loose mounting bolts or inadequate sealing
HDS does not communicate with vehicle
 
HDS does not communicate with AWD control unit
 
AWD system indicator does not come on
 
AWD system indicator does not go off, and no DTCs are stored
 
Will not go into 4WD mode, Poor traction, Poor acceleration (at start), Poor climbing ability
 
Real time AWD system is stuck in 4WD mode
 
Abnormal noise (at normal condition)
Gear noise
?
Poor gear mesh between ring gear and drive pinion
?
Hypoid gear (wear or damage)
?
Poor pre-road (drive pinion)
?
Debris in hypoid gear area
?
Fluid level too low
?
Distortion of the differential carrier case

Bearing noise
?
Bearing (wear or damage)
?
Drive pinion taper bearing (wear)
?
Debris in bearing

Pump noise (at lubrication)
?
Debris in pump
?
Rotor (wear or damage)

Loose or missed torqued parts
Abnormal noise (at start)
Gear noise
?
Poor gear mesh between ring gear and drive pinion
?
Hypoid gear (wear or damage)
?
Poor pre-road (drive pinion)
?
Debris in hypoid gear area
?
Fluid level too low
?
Distortion of the differential carrier case
?
Excessive backlash (hypoid gear)
?
Excessive backlash (differential gear)
?
Differential side gear spline (wear)

Bearing noise
?
Bearing (wear or damage)
?
Drive pinion taper bearing (wear)
?
Debris in bearing

Pump noise (at lubrication)
?
Debris in pump
?
Rotor (wear or damage)

Rear differential pump motor noise
?
Bearing (wear or damage)
?
Debris in rear differential pump motor

Pump noise (at control)
?
Debris in pump
?
Rotor (wear or damage)

Rear differential solenoid valve noise
?
Debris in rear differential solenoid valve
?
Plunger area or shaft area (wear)
?
Rear differential solenoid valve (wear or damage)

Clutch chatter
?
Fluid deterioration
?
Clutch facing (burnt or deterioration)
?
Clutch plate (deterioration)

Loose or missed torqued parts
 
Abnormal noise (at accelerate)
Gear noise
?
Poor gear mesh between ring gear and drive pinion
?
Hypoid gear (wear or damage)
?
Poor pre-road (drive pinion)
?
Debris in hypoid gear area
?
Fluid level too low
?
Distortion of the differential carrier case
?
Excessive backlash (hypoid gear)
?
Excessive backlash (differential gear)
?
Differential side gear spline (wear)

Bearing noise
?
Bearing (wear or damage)
?
Drive pinion taper bearing (wear)
?
Debris in bearing

Pump noise (at lubrication)
?
Debris in pump
?
Rotor (wear or damage)

Rear differential pump motor noise
?
Bearing (wear or damage)
?
Debris in rear differential pump motor

Pump noise (at control)
?
Debris in pump
?
Rotor (wear or damage)

Rear differential solenoid valve noise
?
Debris in rear differential solenoid valve
?
Plunger area or shaft area (wear)
?
Rear differential solenoid valve (wear or damage)

Clutch chatter
?
Fluid deterioration
?
Clutch facing (burnt or deterioration)
?
Clutch plate (deterioration)

Loose or missed torqued parts
 
Abnormal noise (at turning)
Gear noise
?
Poor gear mesh between ring gear and drive pinion
?
Hypoid gear (wear or damage)
?
Poor pre-road (drive pinion)
?
Debris in hypoid gear area
?
Fluid level too low
?
Distortion of the differential carrier case

Bearing noise
?
Bearing (wear or damage)
?
Drive pinion taper bearing (wear)
?
Debris in bearing

Differential gear noise
?
Side gear and pinion gear (wear or damage)
?
Pinion shaft (damage)
?
Debris in differential gear area

Clutch chatter
?
Fluid deterioration
?
Clutch facing (burnt or deterioration)
?
Clutch plate (deterioration)

Loose or missed torqued parts
 
Abnormal noise (at turning and accelerate)
Gear noise
?
Poor gear mesh between ring gear and drive pinion
?
Hypoid gear (wear or damage)
?
Poor pre-road (drive pinion)
?
Debris in hypoid gear area
?
Fluid level too low
?
Distortion of the differential carrier case
?
Excessive backlash (hypoid gear)
?
Excessive backlash (differential gear)
?
Differential side gear spline (wear)

Bearing noise
?
Bearing (wear or damage)
?
Drive pinion taper bearing (wear)
?
Debris in bearing

Differential gear noise
?
Side gear and pinion gear (wear or damage)
?
Pinion shaft (damage)
?
Debris in differential gear area

Pump noise (at lubrication)
?
Debris in pump
?
Rotor (wear or damage)

Rear differential pump motor noise
?
Bearing (wear or damage)
?
Debris in rear differential pump motor

Pump noise (at control)
?
Debris in pump
?
Rotor (wear or damage)

Rear differential solenoid valve noise
?
Debris in rear differential solenoid valve
?
Plunger area or shaft area (wear)
?
Rear differential solenoid valve (wear or damage)

Clutch chatter
?
Fluid deterioration
?
Clutch facing (burnt or deterioration)
?
Clutch plate (deterioration)

Loose or missed torqued parts